I asked to have the contents portion of my home removed and it was never done. Never. What they did do was jack the value of contents to $48,000. Seriously!? So what they did do was lower the value of the home which I had way too high to begin with and jacked up the contents to compensate. I always called to get the payment amount because I was on the road and every month it was different. Or they didn’t know and would call me “right back”. Which never happened.
I looked online and because they where constantly changing my policy the amount due was never correct. So I’d either over pay or not pay enough and get threatened to be dropped. Handling my business from an 18 Wheeler is no easy task so I rode with it bitching every step of the way. I tried to get down to see this clown in Victoria TX but life and work got in the way.
Finally, I was like screw this and called another agent to switch over. Eli called me and was nothing but rude, arrogant and just a jerk. He said “I’m sure Ms. Woods we are not the first business you’ve had difficulties with”. So what are you saying? I replied “UM, yes Eli, yes you are. Your service has been a nightmare since day one and thank God I finally wised up and dropped YOU”.
I just went online to see what new payment was with corrected contents value. I almost died. It’s half of what I was paying him. No wonder he was doing what he did. I can’t wait to call headquarters tomorrow. He was straight ripping me off, lying about the changes haven’t been done because the under writers where 2 months behind (I bought that) and what ever lie he could come up with.
I have been over paying on a policy he devised for almost a freaking year. At the cost of $86 a month for a grand total of $1,032.00. I’ve no idea what his cut was, I’m just glad I’m not a part of his scam anymore.