tag:blogger.com,1999:blog-60929562012-02-01T17:47:08.812-08:00Have you been ripped off by State Farm insurance?Join me in fighting the rip-offs from State Farm insurance. Tell me YOUR story (and read mine)....Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comBlogger371100tag:blogger.com,1999:blog-6092956.post-2952142425232060702012-02-01T17:46:00.000-08:002012-02-01T17:47:08.822-08:00Robert Blackmon writes:My 80 year old mother has had State Farm home/fire insurance for 18 years. For each year with State Farm, her insurance premium has increased by 2% (compounded) for inflation. Needless to say, her home is completely overinsured, (for replacement cost of double what they really are) and their comment when we called to investigate, was that "when you sign the check, you're Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-42571439232823456162012-01-30T18:07:00.000-08:002012-01-30T18:08:02.661-08:00Rob, I, George E. Nixon, filed my insurance complaint against the State Farm Insurance Company w/ State Farm, the Georgia Insurance Commissioner and the Better Business Bureau. I canceled all of insurance policies with them effective 5 October 2006. I had been insured with State Farm since 1986. I had insured my three automobiles and my two Mortgage-free houses. I had my first complaint filed Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-10894321806102639022011-06-21T08:31:00.000-07:002011-06-21T08:32:18.578-07:00Pamela writes to us:A strong storm blew through on Saturday June 18th peeling the tin back on my roof. I immediately call State Farm and get a lazy cow on the phone who tell me that State Farm will allow me 4 sheets of tin to fix my roof...approximately $300 without even coming out to look or send an agent out. I called back and told them this was unacceptable and their response was "State Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-37871208655254340962011-06-15T14:28:00.000-07:002011-06-15T14:29:07.348-07:00Leigh weighs in with this unbelievable incident...read it all the way through:In 2006, my 18-year-old daughter and 13-year-old son were in a 5 mph fender bender with a lady (I’ll call her Donna) insured through State Farm. In a construction site, she changed lanes without signaling and hit my daughter’s front right bumper. My daughter was already in the lane. Since the damage amounted to a Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-79422477551373327242011-06-08T20:05:00.000-07:002011-06-08T20:07:52.801-07:00Hey, I just got in a accident 3 weeks ago I have full coverage and a super rare car. Acura Integra type r that was a show car for the past 2 years my insurance company is State Farm. long story short. After the accident car went to collision center someone broke in stole my whole interior =(. Just today I had the insurance company call me to give me the quote they offered me $3900 and $1000 Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-51627088004711675692010-08-09T20:52:00.000-07:002010-08-09T20:54:07.936-07:00Well, folks, now you know why I FINALLY switched my insurance to Mercury (here in California), where by grouping my policies (auto + home), Mercury was able to give me BETTER coverage than State Farm at HALF THE RATE. I kid you not.Read what RB has had to go through:Rob, Friday night, 4:00pm, wife and I notice water outside the front door. After some investigation, determined it was coming from Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-4050139335444711772010-03-11T09:28:00.000-08:002010-03-11T09:32:37.715-08:00Allen writes:Hello, I saw your info on-line about Sate Farm. I recently experienced damage to my home due to the heavy snow fall the north east U.S. experienced. Both of the major gutters and the fascia board they attach to are damaged beyond repair and need to be replaced. One fell off the roof completely and the other is barely hanging and is bent beyond recovery. The attic of my house is Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-54111188091661542042010-01-26T21:48:00.001-08:002010-01-26T21:49:21.922-08:00Everyone knows there's a recession in 2009. Everyone knows that insurance companies are a business. Here's Jerry, who knows it too well:I just received notice from State Farm they are raising the rates on my property insurance by 57% on one building and 67% on another building. Nothing has changed on any of my property and I have not filed any claims. They just decided they were going to Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-61240883539703045612009-05-27T13:42:00.000-07:002009-05-27T13:47:56.965-07:00Please use my name only as "Tony" I fear retribution from State Farm.ROB'S NOTE: How strange is it that Tony would have to fear retribution from "a good neighbor"? Amazing. But read on:I really need your help. Recently my daughter was in an accident with one of State Farm's insured. Their insured was not driving the vehicle, someone else was, and they backed into my daughter in a parking lot.Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-8235172923236768992008-06-10T20:42:00.000-07:002008-06-10T20:48:08.419-07:00Steve From Stafford Virginia: I filed a claim to state farm for water damage to my residence after a rubber grommet that surrounds the vent pipe on the roof was damaged, opened a gash on the seal, water came in for 8-9 straight hours, ruined upstairs bathroom, and coming to rest in lower living quarters under the pergo flooring. Residence is a Split level home lower part partially underground Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-67285480438726774992007-12-07T06:29:00.000-08:002007-12-07T06:38:11.561-08:00To everyone and anyone reading this post, you MUST know that whenever submitting a claim to State Farm, you must expect to appeal and go after your rightful settlement no matter what they tell you! For reasons that are too boring to go into, we still have State Farm covering our home. But watch this:We recently had a pipe burst, flooding out lower floor and ruining the hardwood. State Farm wasRob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-43727018630050441122007-12-07T06:19:00.000-08:002007-12-07T06:25:21.598-08:00Rob,Proceeding cautiously here! My wife and I are business owners in (withheld by Rob to prevent retribution from State Farm).We are currently being withheld claim payment from a May13th 2007 burglary at our store. Not denied, they have claimed for 7 months they are investigating! Well we lost 17,000 thousand dollars worth of inventory from a 1 year old startup business that was doing extremely Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1157294697415250722006-09-03T07:43:00.000-07:002006-09-03T07:49:22.810-07:00Jon has entire sites devoted to State Farm's "service"!Hi, I think state farm is the worst; I can send you all my letters if you would like: they basically changed my APR rate of my credit card, Lied about a balance transfer and for my insurance they actually said they would cover something and turned around and did something else:)http://www.statefarmstillsucks.comRob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1147699370636776322006-05-15T06:19:00.000-07:002006-05-15T06:22:50.646-07:00Alexa submitted this link, noting that even Senator Trent Lott is suing State Farm over the way it seems to be dodging its responsiblities stemming from Hurrican Katrina. State Farm claims damage done by wind was actualy done by flood water. The article claims that even when State Farm agents agreed that damages were covered, State Farm refused to pay and actually fired the agents. Read more Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1136512582796157212006-01-05T17:54:00.000-08:002006-01-05T17:58:24.840-08:00Travis writes this adventure:On Dec. 19, 2005, I was rear-ended by a State Farm insured. She was lost, in rush hour traffic, and too busy talking on her cell phone to worry too much about driving. She plowed her '92 Toyota Tercel into the rear of my '99 Dodge Neon. Neither her car nor mine were drivable. I had mine towed to a dealership with a body shop. The following wednesday, I called Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1089597697040224222004-07-11T18:58:00.000-07:002004-07-11T19:01:37.040-07:00While I have finally gone into my own pocket to repair my shower, I have not given up in my fight against State Farm Insurance. Neither, apparently, have FORMER STATE FARM AGENTS....check out THIS nightmare from Fulvio Manetti, a State Farm agent who got royally screwed by his own company:
I am a retired (early retirement because I could not take it any more!!)State Farm agent and I have seen Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1081535310454457012004-04-09T11:27:00.000-07:002004-04-09T11:32:20.093-07:00Wow, Mark (name witheld by request) reports that State Farm ripped him off in an automobile incident. What's with these people? Read this:
"I was in an automobile accident with one of their policyholders on 3/9/2004. No question that it was his fault, he was issued a ticket citing him at fault. State Farm decided that they would scrap my recently completed 1984 restored Corvette (new motor Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1080586527237212212004-03-29T10:54:00.000-08:002004-03-29T10:59:02.170-08:00It's been a tough battle, but people are still sending in their stories about how State Farm sucks. This one is from Amie:
Hi there.
I found your website via Planet Feedback, and I am letting you know that you are not alone.
I canceled my policy with State Farm more than a year ago after they hiked my monthly premiums nearly $100.00. No warning, no letter, no phone call nothing; when I Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1076353889930564922004-02-09T11:09:00.000-08:002004-02-09T11:13:57.373-08:00Back in the saddle after New Years, because it's impossible to get anything done between December 15 and the Super Bowl. Sometimes I think that America has too many holidays. I can't get anything done. Then again, when I see the kind of incompetence at State Farm, it's no wonder. If one of the nation's largest companies can sit there fat and happy without working, I guess everyone else Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1071705904047109082003-12-17T16:03:00.000-08:002003-12-17T16:05:18.436-08:00Another day, another form letter. Picareli sent another one, acknowledging the inquiry from the California Department of Insurance. At least we know that State Farm is in their system.
The next few weeks are going to be tough, seeing as how everyone goes on vacation for Christmas and New Years. I'm going to take some time off, as well, but will be using the time to gather more media and legalRob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1071611012633428152003-12-16T13:38:00.000-08:002003-12-16T13:43:46.200-08:00Team Leader Picareli called again. I have no idea why he called, other than to ask me if the letter I sent (last week) contained any "new information." I wasn't sure what to tell him. That more state, federal and local agencies had been contacted?
Again, he asked me to fax him the letter. At this point, I felt it only fair to ask him why, after the horrible way State Farm has treated us, Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1071329552665361522003-12-13T07:22:00.000-08:002003-12-13T07:32:45.646-08:00Winding my way through the web, I'm finding all kinds of people with similar stories, where State Farm ripped them off for similar circumstances:
"Jim of Plant City FL (7/14/03):
Our pool drain pipe busted, causing all the water to drain from our pool and the walls and floor to bulge. State Farm sent geologists and engineers out to drill. The engineer determined that the breaking of the drain Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1071183318055279102003-12-11T14:48:00.000-08:002003-12-11T15:25:27.150-08:00A good thing happened today. The State Attorney General's office sent me a letter with a form for me to fill out. It was a follow up form, inquiring as to whether my case had been resolved or was still pending. It asked for all the information again, which I filled in and sent back to the AG's office. It was worth the 37¢ stamp to keep me in the system.
Meanwhile, I got ANOTHER call from Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1071093945251131532003-12-10T14:00:00.000-08:002003-12-10T14:06:15.630-08:00Yesterday I mailed off the following letter to our Team Manager at State Farm. I wonder if they even read these things. I know that they're incredibly anal about their faxes. For example, a policyholder cannot fax anything directly to an adjuster. At State Farm, the fax must go to their central office for scanning and then be forwarded eletronically to the adjuster. Which means it can take Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1070895678975856582003-12-08T06:53:00.000-08:002003-12-08T07:01:30.950-08:00Holy cow, take a look at this story submitted by Diane in Florida. When you start reading, it sounds like just another story. But it's not "just another story." This time, State Farm actually said they'd cover a leak, then reneged, then eventually paid for the leak! This is the perfect story about how you absolutely must hammer State Farm over their heads until they wake up and do the right Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1070755967460566722003-12-06T16:05:00.000-08:002003-12-06T16:13:39.550-08:00Amazing. State Farm just keeps on cranking out the bullshit. Today, a letter from Claim Team Manager Richard Picarelli, (818) 865-4651, arrived which is his supposed response to the inquiry launched by the Better Business Bureau. Check out the text of his letter. This guy STILL doesn't understand what's going on:
"This letter responds to your correspondence of November 25, 2003 to Claim Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1070589898229122482003-12-04T17:23:00.000-08:002003-12-04T18:08:51.923-08:00For what it's worth, I received a nice form letter from the State of California's Department of Insurance. Nothing terribly original about it, but it is nice to read about all the stuff that they plan on doing. My address is custom printed on the letter, but the signature from the state's Associate Insurance Compliance Officer is part of the form letter.
At least I'm in the system. Now it's aRob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1070490455302623462003-12-03T14:21:00.000-08:002003-12-03T14:28:58.963-08:00The incoming stories from real victims continue to amaze me. Today, I received this from Mark (I've withheld his last name) who has been a professional adjuster himself. I'm including my responses to him:
At 11:41 AM -0600 12/3/03, Mark (Last Name Withheld) wrote thusly:
MARK: Rob,
I've handled property insurance claims, including homeowner's losses for over 20 years, both as an Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1070429285215309502003-12-02T21:23:00.000-08:002003-12-02T21:28:15.436-08:00The good news is that investigative reporters around the country are aware of State Farm's ineptitude when it comes to actually helping the people they insure. One reporter actually forwarded a set of articles which document State Farm's repeated failure to live up to its promises. I'll be posting those articles for download a bit later.
The articles date back to 1999, appearing in serious Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1069907248054833452003-11-26T20:23:00.000-08:002003-11-26T21:36:51.626-08:00Thanksgiving holiday is the week when business slows down. Nobody will return calls because they're all traveling home for the holidays. That means I have plenty of time to load up contacting the media.
A quick Google search has revealed a Mother Lode of investigative reporters at http://bolles.ire.org/dij/usa.html with almost 250 located in California alone. I'll spend the rest of my free Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1069804802011750052003-11-25T15:56:00.000-08:002003-11-25T16:44:02.393-08:00It just gets weirder....Today I got a form letter from "Fire Claim Manager" John Strange (I kid you not, that's his real name). Mr. Strange writes that, "I appreciate the time you have spent in bringing your concerns to our attention. You are a valued policyholder."
He's kidding, right?
If the whole process weren't so infuriating, it would be downright hilarious. I'm sitting down now to Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1069541259771168032003-11-22T14:44:00.000-08:002003-11-22T14:47:47.143-08:00The support mail continues to pour in, starting off the day with this quickie:
"They want you to continue to pay, but they don't want to pay - ever. Find another insurance company as soon as possible. Try to get a refund for the amounts you paid to State Farm, and let them know why you transferred from their company to another.
Don't continue to feed the mongrel that bites you, kick his arseRob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1069438366898608162003-11-21T10:10:00.000-08:002003-11-21T10:57:15.460-08:00More than one investigative consumer reporter has sent a reply about this matter. In fact, I took a break from work today and tracked down no fewer than 10 California-based TV Consuemr Reporters. The Federal Trade Commission has a nifty complaint registration form, too, at http://www.ftc.gov . I filled it out, limiting my complaint to 2000 characters. The Feds are hearing about it, too. The Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1069341819083172912003-11-20T07:23:00.000-08:002003-11-20T07:23:46.010-08:00Today I Googled the phrase "consumer reporter," with the idea that e-mail is a cheap way of getting the news out. Then I Googled "consumer reporter" with "State Farm," figuring that might attract reporters to do a follow up story to one of their previous pieces. All it takes is one media reporter to break a story that gets picked up by the rest of the herd. My first hit was to a consumer Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1069253405976175562003-11-19T06:49:00.000-08:002003-11-19T06:51:22.593-08:00A few days ago, I decided to send the pirates at State Farm a letter requesting a full copy of my original policy so that I could initiate litigation. Today, I got a response letter by mail from State Farm, informing me that a copy of my policy is being sent to me.
Good. At least I know they respond to faxes.
At 4:15 PM, the Team Manager (that's what they call the guy who supervises the guyRob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1069167273062284262003-11-18T06:54:00.000-08:002003-11-18T06:54:39.853-08:00Today I had a little time, so I decided to load up on public services that claim to help out people with their complaints. First stop was the Better Business Bureau, whose online presence is perfectly configured for this kind of thing. I mean, this site was built for consumer complaints. So much so, that you can type in the name of the company and if there's ever been a complaint against them,Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.comtag:blogger.com,1999:blog-6092956.post-1069111267467013742003-11-17T15:19:00.000-08:002003-11-17T20:41:32.123-08:00Chances are that if you're reading this, you've already been to http://www.rippedoffbystatefarm.org If you haven't, you should go there to read up on just how criminal the insurance company is. Have you been ripped off by State Farm? If so, go to the site and tell me your story. Then post your other messages here.
I'm using this site to post my progress in the case for all to see. And Rob Frankelhttp://www.blogger.com/profile/11321315004780963386noreply@blogger.com